PAYMENTS/FEES
New accounts are COD for the first year if not approved for a credit or budget account.
Text messaging is now available for payment reminders.
Contact the office for more information or to sign up.
Payment Options
CHARGE ON DELIVERY
-
New accounts are COD for the first year if not approved for a credit or budget account.
BUDGET
-
Budget payment options, with no enrollment fees. Additionally, we offer our customers a Budget Payment Plan whereby the customer’s estimated annual propane purchases are paid for in a series of estimated equal monthly payments over a twelve-month period.
-
The budget plan starts in July. Therefore it must be set up prior to July.
CREDIT
-
H&K Propane offers flexibility of paying with checks, cash or by credit card. We accept Visa, MasterCard, and Discover.
-
Online bill pay can be set up through your bank.
-
Your payment will be applied to your oldest balances first.
We also participate in the financial assistant programs LIHEAP, Crisis and Citizens Energy.
RECURRING ACH PAYMENTS
Schedule your payment to be automatically deducted from your checking account or savings.
Just print out, complete and sign this form provided and attach a voided check or savings slip to get started!
Recurring Payments Will Make Your Life Easier:
-
It’s convenient (saving you time and postage)
-
Your payment will always be on time (even if you’re out of town), eliminating late charges
Here’s How Recurring Payments Work:
You authorize regularly scheduled debits to your checking account or savings. Your account will be debited the amount indicated on your billing statement.
YOU MUST SEND the Recurring ACH Payment Authorization sheet and attached voided check or voided savings slip. Please notify the office at 570-256-3407 to let use know that you have sent out your information. Note: You must provide notification at least 15 days prior to your due date of any changes to your ACH account information.
FUEL ASSISTANCE/LIHEAP
(LIHEAP) Low Income Home Energy Assistance Program helps families living on a low income pay their heating bills in the form of a cash grant. Households in immediate danger of being without heat can also qualify for crisis grants.
Read more about Fuel Assistance/LIHEAP here.
Fees
Our delivery hours are 8am–4:30pm, Monday through Friday. Some regular deliveries may occur later than 4:30pm during times of peak demand.
AFTER HOURS/WEEKEND DELIVERIES
After-hours and weekend deliveries are considered to be emergency deliveries, and are assessed a fee. A delivery must be placed 24 hours ahead of time to be able to be worked in to our delivery schedule, without having a delivery charge. Charges that may occur for same day delivery week day is $25.00, same day delivery week night is $40.00, same day delivery weekend is $50. H&K will never make such deliveries without informing the customer beforehand that a fee will apply.
RUN OUT OF PROPANE?
If you are a automatic customer that has run out of propane and you followed the automatic customer requirements propane delivery options you will not pay a delivery fee and H&K will rectify the problem ASAP.
If you are a will call and let yourself run out of propane, your delivery driver can restart your furnace for an additional charge of $25.00. However, allowing your furnace to run dry can cause problems. Monitoring propane levels and keeping propane in the tank, or choosing an automatic delivery plan is always the best course to follow if you have propane.
YEARLY MINIMUM NON-USAGE FEE
It will be required of all customers to use half the capacity of all existing tanks or receive a $50.00 yearly fee for not meeting this requirement each year. If a property has multiple tanks in separate locations each tank will have to meet the minimum usage for the year, or a fee will be assessed per tank.
Example: 25-gallon tank minimum usage is 12.5 gallons a year, 50-gallon tank minimum usage is 25 gallons a year, 100-gallon tank minimum usage is 50 gallons a year.
It will not matter what a tank is being used for i.e., generator, cooking, fireplace, hot water, heat pump etc. all tanks will fall under the minimum usage requirements.